Years of Relevant Experience: Minimum 1 year of experience required in help desk or call center technical Support. 3+ years of call Center experience preferred.

Preferred Education:
4-year college degree or equivalent technical study preferred; may accept equivalent work experience.

Job Description:

• Required to have a dedicated workspace at home and be able to work from home without distractions.
• Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
• Escalate issues in accordance with defined procedures.
• Assist users through problem solving steps.
• Use available tools and resources to research and resolve technical problems.
• Provide accurate information to end users in a timely manner.
• Ability to multitask while interacting with customers and documenting tickets.
• Adhere to established quality standards.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken.

Mandatory skills:

• Ability to type 40+ WPM, excellent time management.
• Certifications or Desired skills if any Experience with ServiceNow, Salesforce, or similar ticketing systems.